Professional and up3 min read3 steps

Handling a Total Loss

Sometimes the damage is past repair and the carrier totals the vehicle. Claimory has a dedicated total-loss path so these claims are handled cleanly. Available on Professional and up.

Step 1
1
Flag the risk early
If a claim looks like it may total, add the Potential Total Loss flag so the whole team sees it and the car does not sit in a repair queue it will never finish.
app.claimory.io/claims
Step 2
2
Mark as Total Loss
From the claim's actions menu, choose Mark as Total Loss. This opens the total-loss builder and moves the claim into the total-loss workflow with its own status.
app.claimory.io/claims
Step 3
3
Track it to close
A total-loss claim still tracks the customer, the carrier, storage, and any payment, so you are paid for your time and the vehicle is dispositioned correctly.