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    Claimory
    Claim Audit

    AI Claim Audit that finds what the estimate left off

    Claim Audit is the part of Claimory AI that reviews one collision repair claim at a time. It reads the estimate lines, photos and documents on the insurance claim, lists what the estimate appears to be missing with a dollar value and approval odds for each finding, and writes a note your estimator can paste into the supplement.

    Included on Professional, Elite and Enterprise. The 14-day free trial includes 3 Claim Audits.

    See how findings are sorted
    The top of a Claim Audit report in Claimory for claim CLM-00003, a 2021 Ford F-150 with Progressive, showing Money left on the table of $700 across 1 finding, 71% audit confidence, an approval score of 62 of 100, 1 high priority finding, a carrier estimate of $8,950, and Overview and Supplement package tabs.

    AI Claim Audit

    It reads the estimate lines and photos on an insurance claim, flags the operations the estimate left off, and writes a paste-ready supplement note for each one before the claim closes.

    Included from Professional+

    Estimate #EX-4471ExampleClaim Audit
    LnOperationHrsRateTotal
    01R&I front bumper cover1.275.0090.00✓
    02R&I RT headlamp assembly0.575.0037.50✓
    03R&I RT fender liner0.375.0022.50✓
    04Rpr front bumper cover1.875.00135.00✓
    05Rpr RT fender2.475.00180.00✓
    S1Feather, prime & block0.875.0060.00
    Left off the estimate

    Line 05 straightens the metal and line 08 paints it; leveling the filler in between is included in neither time.

    06Corrosion protection, RT fender0.275.0015.00✓
    07Refinish front bumper cover2.575.00187.50✓
    08Refinish RT fender2.175.00157.50✓
    S2Blend RT front door1.375.0097.50
    Left off the estimate

    Line 08 refinishes the fender. New color cannot stop at the door gap and still match, so that door is blended.

    09Aim headlamps0.375.0022.50✓
    10Paint materials--276.00✓
    11Fasteners and clips--24.36✓
    12Pre-repair diagnostic scan0.4225.0090.00✓
    13Post-repair diagnostic scan0.4225.0090.00✓
    14Hazardous waste disposal--15.00✓
    Found on this example claim$157.50

    A Claim Audit running on an example claim. Line items and dollars are illustrative, not a promise of recovery.

    How findings are sorted

    Only findings the claim can back reach the report

    Before a Claim Audit report is written, every finding is checked twice. It needs at least 60% confidence, and it has to tie to a photo, an estimate line or a document attached to that claim. A finding that fails either check is dropped, so a guess never shows up as a dollar figure.

    What survives is split in two. Findings at 85% or higher go under Send these today, with their notes ready to copy. The rest go under Worth reviewing, where they usually need a document or a teardown first.

    Example claim

    What the audit found, before the sort

    • Pre-repair and post-repair diagnostic scans$19093% confidence · tied to the claim
    • Frame setup and measure$21041% confidence · tied to the claim
    • Blend LT front door$9888% confidence · tied to the claim
    • Front camera calibration$32581% confidence · no tie to the claim
    • Seam sealer, RT quarter panel$4574% confidence · tied to the claim
    • Weld-thru primer and cavity wax$6566% confidence · tied to the claim

    Findings, confidence and dollars on this example are illustrative. The 60% and 85% floors and the tie to a photo, estimate line or attached document are the rules Claim Audit applies to every report.

    What it reads

    The whole claim, read at once

    Claimory AI chat answers the question you thought to ask. Claim Audit is the pass you run when you want to know what nobody asked about, reading everything on the insurance claim together.

    Estimate lines
    The line items on the claim's estimate, with their line numbers, so a finding can point at the line it belongs under.
    Photos
    The photos on the claim. A finding can point at the photo that shows the damage it is about.
    Attached documents
    PDFs attached to the claim, such as a teardown report or a parts invoice.
    Vehicle and carrier
    Year, make, model and VIN, and the insurance carrier the claim is with.
    Your shop
    The state the shop operates in and the shop's labor rates.
    Sources on file
    State regulations, OEM position statements and carrier patterns loaded for the audit. A citation that matches none of them is removed from the finding.
    The report

    A report you work line by line

    A Claim Audit report reads top to bottom in the order an estimator works a supplement: what is owed, what to send now, what to firm up, and what the adjuster will argue.

    1. 01Money left on the tableThe estimated dollar gap on the claim, with the number of findings, the audit's confidence, an approval score out of 100 and the count of high priority findings.
    2. 02Send these todayFindings at 85% confidence or higher, each with its dollar value, approval odds and a Copy note button, plus Copy all ready notes for the whole group.
    3. 03Worth reviewingFindings between 60% and 85% confidence. Each row shows the approval odds and dollar value and opens for the detail. Most need a document, a teardown or a posted rate schedule before they are carrier-proof.
    The Worth reviewing section of a Claim Audit report in Claimory listing one finding, Ford Co-Pilot360 ADAS recalibration with sublet required at 62% approval odds and $450, above a Where the carrier will push back row of four likely objections on the labor rate, the ADAS calibration sublet, aluminum repair environment and tooling, and SPR and flow-drill screws, each marked lower pushback risk with a written comeback, and a Full detail list opening with a line by line money breakdown and a dated game plan.
    1. 04Where the carrier will push backThe lines a carrier is likely to fight, each marked with its pushback risk, what they will say, and your comeback.
    2. 05Supplement packageThe citations behind the findings, each with Copy and Save to files, and Save all to files for the set.
    Worth reviewing on the same demo claim. Approval odds are the audit's estimate that the carrier approves the line, separate from the confidence that sorted it here.
    After the audit

    Nothing moves until you move it

    Claim Audit never edits the estimate and never sends anything to the insurance carrier. It hands the shop the notes, the follow-up and the evidence, and the estimator decides what goes into the supplement.

    1. Step 1Copy the notes you agree withCopy note on a finding, or Copy all ready notes under Send these today. Each note gives the reason the operation is required and ends with the specific ask, ready to paste under the line in CCC ONE, Mitchell or Audatex.
    2. Step 2Follow up from the task listFindings marked critical or high priority, or worth $200 or more, become tasks on the claim titled Supplement opportunity, with the finding and its dollar value.
    3. Step 3Keep the evidence on the claimSave a citation from the Supplement package tab, or Save all to files, and each one is stored as a PDF in the claim's Files under AI Citations.
    Plans and credits

    Claim Audit by plan

    Each finished Claim Audit report uses 1 credit. An audit that fails writes no report and uses nothing. Running the audit again on the same claim, after teardown photos come in for example, writes a new report and uses another credit.

    Unused Claim Audits on Professional and Elite roll over to the next month and don't expire, up to double the plan's monthly amount: 60 on Professional, 200 on Elite.

    Professional and Elite shops can top up with credit packs, and pack credits never expire.

    Claim Audits included on each Claimory plan
    PlanClaim Audits
    Free trial, 14 days3 Claim Audits
    StarterNot included
    Professional30 Claim Audits a month
    Elite100 Claim Audits a month
    EnterpriseUnlimited

    Credit packs, Professional and Elite

    • 5 credits
    • 10 credits
    • 25 credits
    • 50 credits
    • 100 credits

    Credit packs are sold inside Claimory, from the Billing page, where pack pricing is shown.

    Run a Claim Audit on your own claim

    Start the 14-day free trial with no credit card, open an insurance claim, and run up to 3 Claim Audits. Claim Audit also works inside Claimory AI, and its findings feed supplement tracking.

    Questions

    What shops ask about Claim Audit