What Is Claimory?

Claim Audits

A Claimory Claim Audit reads the claim's estimate lines, photos, attached PDFs, vehicle, carrier and the shop's own history with that carrier, and flags missed labor operations, blend time, R&I, OEM procedures and supplement opportunities, each with the source behind it. Claim Audit never edits the estimate; the estimator copies the findings worth sending.

Claimory AI on the claim

Asked about an open claim, Claimory AI answers from that claim's notes, tasks, files, payments, costs, supplements, labor lines and contacts. Each Claimory AI conversation is saved to the account of the person who started it.

AI email drafts for adjusters

Claimory AI drafts supplement requests, parts-delay notices and pickup emails from the claim record and the email thread. A person reviews each draft and sends it from the shop's connected Gmail or Outlook mailbox, and Claimory AI sending stays off until the workspace owner turns it on.

AI rewrite for customer texts (switched off today)

The Claimory SMS Center rewrites a customer text for tone and clarity before a person sends it. The SMS Center opens once carrier registration for business texting is completed, so the rewrite is not in use today.

AI document parser

Claimory reads an estimate or supplement PDF uploaded to a claim into a numbered estimate version with its line items, totals, vehicle and labor rates. It pairs with CCC ONE and Mitchell import of XML, EMS and CIECA files.

AI photo description

Asked from the Claimory AI panel, Claimory AI describes the damage in a claim photo in a few sentences and saves that description on the photo. It does not write line items.

Claim Audit balance and usage alerts

The Claimory AI panel header shows the Claim Audits left, the Billing page shows the balance and the next monthly top-up, and Claimory sends an email when a monthly meter passes 90 percent.

Confidence and sources on every finding

Each Claimory Claim Audit finding carries a confidence score, approval odds, a dollar value and the photo, estimate line or document it rests on. Findings under 60 percent confidence are dropped, and findings at 85 percent or higher are listed under Send these today.

Carrier outcomes feedback loop

When a supplement is marked approved, partially approved or denied, Claimory records that carrier's outcome, and the next Claim Audit for the same carrier reads the shop's own approval history with it.

Open supplements panel

A Claimory dashboard panel on Professional and up lists the five most recent open supplements with the claim number, carrier, amount and status. Claimory does not send supplement aging alerts today.

Per-claim margin and profitability

The claim's Financials tab in Claimory measures the parsed estimate and approved supplements against what the job actually cost in labor, parts, paint and materials, and sublet, with received, outstanding and profit, so the owner sees margin before the car rolls out.

Claim Audit citation package

The Supplement package tab of a Claimory Claim Audit report holds the audit summary with the OEM procedure citations, state regulations and policy clauses behind it, ready to copy or save to the claim's files.

Estimate vs actuals on the claim

An Estimate vs Actuals card on the Claimory claim compares what the estimate said with what the shop spent, by labor, parts, materials and sublet, so the lines where the original estimate was light stand out.

Cost-per-claim benchmark

The Claimory Financial Center shows the shop's average cost per claim for the selected period, so a month that ran expensive stands out.

Expense anomaly detection

Claimory flags an expense that runs at twice its category's average and picks out recurring vendor charges, so a slow margin leak shows up before it compounds.

Recurring expense forecast

Claimory projects the shop's recurring expenses against its average monthly revenue and warns when recurring expenses exceed 60 percent of it.

Payment aging tracker

The Claimory Financial Center groups unpaid invoices into 0 to 30, 31 to 60, 61 to 90 and over 90 days, so an invoice past 60 days is in plain view.

Token QR customer portal (no login)

The customer scans the Claimory QR code on the work order or opens the emailed link, confirms the claim number and last name, and sees the claim status and repair progress. No app install and no password.

Repair progress gauge

The Claimory status page shows the vehicle, the insurance company, the claim status and a progress gauge that moves as the shop ticks off each repair step on the claim. It shows no dollar amounts.

Customer texting (switched off today)

Claimory texting from the shop's own number, set up through Telnyx, with STOP replies handled on the server. It is switched off for every shop while carrier registration for business texting is completed.

Customer photo uploads

From a free Claimory customer account, customers send damage photos and documents from their phone, and each file lands on the claim's Files tab, not the front desk inbox.

E-signature for authorizations and releases

The shop sends a Claimory signing link or signs in person for documents such as Authorization to Repair, Direction of Pay, Vehicle Storage Agreement, Total Loss Vehicle Release and Final Delivery Acceptance, and the signed PDF is filed on the claim.

Deductible and invoice view

The free Claimory customer account shows the insurance deductible recorded on the claim and when it is due. Where the shop takes card payments through Claimory, the customer pays the shop's invoice from the same view, with the funds going to the shop.

Status emails to customers

Claimory emails a customer with a free account when the claim's status changes, on by default, and the shop can switch automatic customer emails off for the whole workspace in Settings.

Claim record (full schema)

The Claimory claim record holds the VIN, customer, vehicle, status, priority, vehicle location, key dates, dollar fields and deductible, with an audit trail of every status change. The shop-floor source of truth.

Role-based access, eight permissions deep

Claimory's five roles (Super Admin, Org Admin, Manager, Estimator, Technician) sit over eight permissions the owner can edit, resolved per workspace by a database function rather than client-side checks. Org Admin and Manager start with all eight, an Estimator with five and a Technician with none.

Workspace invites and role assignment

A Claimory invitation goes to an email address with the role chosen up front and an expiry attached, and a pending invitation can be resent or revoked. SAML single sign-on is available on request for Enterprise accounts (contact sales).

Calendar and scheduling

One shared Claimory calendar per shop in month and week views, holding deliveries, appointments, follow-ups, events and open task due dates, with a filter chip for each. Entries are filed by date and do not repeat.

Automation, stated plainly

Claimory has no rule builder that creates tasks when a claim status changes. The one automation that writes work into the app is the AI Claim Audit, which turns a finding marked critical or high priority, or worth $200 or more, into a task on that claim.

Tasks on a board or a due-date list

A four-column drag-and-drop board, a list grouped by what is overdue and what is due today, and Task per Claim to write one task onto every active claim at once. The production manager runs the board from a phone.

Audit trail on every claim

Claimory records each claim's creation, every status change with the old and new status, and each archive, with who did it and when.

Inventory and parts orders

Claimory inventory items carry reorder points, a low-stock view and mobile barcode scanning, and each manual stock adjustment is noted on the item with its reason and date. Parts orders go to a vendor with an expected date and are received into stock; a parts order is not tied to a claim.

Total loss workflow

The Claimory total loss builder switches on standard storage, tow and release fee lines, takes editable rates and custom charges, files a branded PDF on the claim, and emails it to the adjuster, a tow driver or any address.

Fleet management and rentals

Claimory tracks each loaner car and the rentals against it, links a rental to its claim, sends the rental agreement as a signing link, flags overdue rentals and upcoming insurance, registration and service dates, and keeps a car's car-sharing listing as a reference.

Towing records

Each Claimory tow is a numbered record with pickup and drop-off, scheduled and actual times, the cost and the customer charge, run by the shop's own truck and driver or a subcontracted provider. A tow linked to a claim writes its cost onto that claim, and any tow generates a PDF invoice.

Cash job pipeline (separate from insurance)

Claimory keeps customer-pay work as its own record with quotes, a deposit milestone, per-job payments and costs, and projected and realized profit. Reporting stays clean because cash jobs stay off the claim board and out of carrier reporting.

Global search

Claimory search from any screen finds a claim by claim number, customer, VIN, plate, carrier or vehicle, plus cash jobs, tasks, files, estimates, supplements, payments, vendors, parts, loaners, tows, calendar entries and team members.

Modular configurable dashboard

On Professional and up, each Claimory user adds, removes and reorders dashboard panels, and the layout is saved for that user in that shop, so an owner of several shops can arrange each location differently.

Claim metrics at a glance

The Claimory Command Center shows active claims, average cycle time with the average age of open claims, month-to-date revenue against last month, active technicians and a claims-by-status breakdown.

Cycle time tracking

Claimory measures days from job start to job finish on each claim, with a shop-wide average, per-carrier rollups and a Cycle Time tab showing the fastest and slowest jobs and the open jobs waiting longest. The metric DRP carriers measure most.

Carrier scorecard for DRP decisions

The Claimory carrier scorecard gives each carrier with at least three claims its average cycle time, average days to payment, supplement rate, on-time payment rate and average revenue per completed claim, so DRP decisions run on the shop's own data.

Monthly P&L for the bookkeeper

The Claimory Financial Overview builds a profit and loss statement for the selected period and exports it as a PDF, so a bookkeeper or accountant can use it without a workspace seat.

Tax and compliance reports

A Claimory tax reports tab with PDF and CSV exports, the shop's tax rate in Settings, and a tax reminder card for quarterly deadlines.

Financial calendar heatmap

A Claimory calendar heatmap of payments received and expenses by day, so cash flow patterns are visible at a glance.

Branded PDF exports

Claimory puts the shop's logo and colors on estimate, invoice, claim report, financial report and total loss PDFs, alongside Claimory branding on Professional and in place of it on Elite and Enterprise. Starter PDFs carry Claimory branding.

Excel and CSV exports

The Claimory Export Center produces claims, payments, financial summary, carrier scorecard and technician performance reports as PDF, Excel or CSV, and the revenue, expense and payroll ledgers export to CSV.

Accountant exports

Claimory exports a financial summary CSV and a claim profitability CSV for the bookkeeper or CPA, plus CSVs labeled for QuickBooks and Xero from the tax reports tab, so the accountant gets the numbers without a workspace seat.

Gmail and Outlook OAuth

Claimory connects the shop's Gmail or Outlook mailbox, files an email on the claim's Emails tab when the claim number, customer email or adjuster email matches with confidence, suggests the claim when the match is close, and sends from the shop's own address.

CCC ONE and Mitchell estimate import

Claimory imports a CCC ONE or Mitchell estimate exported as PDF, XML, EMS or CIECA, shows the parsed lines next to a preview of the file, and saves them to the claim. An Audatex estimate PDF is read the same way. Claimory pairs with these estimating systems and does not replace them.

Customer texting through Telnyx (switched off today)

A texting number per shop, set up by Claimory through Telnyx, so a shop needs no Telnyx account of its own. Claimory texting is switched off while carrier registration for business texting (A2P 10DLC) is completed.

Stripe payments and billing

Stripe runs the shop's Claimory subscription and plan changes, and Claimory records each Stripe event once, so a Stripe retry never applies a plan change or payment twice. A shop that takes card payments through Claimory is paid by customers from the free customer account.

Insurance carriers on every claim

Any insurance carrier is typed on the Claimory claim with no setup, and the Claimory claims list filters by carrier.

Cash job pipeline (data-isolated)

Claimory keeps customer-pay cash jobs, their payments and their costs in records of their own, so insurance KPIs never get polluted by retail revenue.

Supabase-backed cloud storage

Claimory stores claim files, customer uploads, photos and signed documents in cloud storage scoped to the shop, with Postgres row-level security on every workspace table.

Resend transactional email

Welcome, trial, lockout, and win-back emails sent through a deliverability-grade transactional provider, separate from the shop's own outbound mailbox.

Row-level security on every workspace table

Claimory turns on Postgres row-level security on every table that holds shop data, so the database checks each query against the signed-in user's workspace, a second layer behind the app's own checks.

Role-based access control

Super Admin, Org Admin, Manager, Estimator and Technician roles over eight permissions, with role changes made through a checked database function rather than a direct table edit.

Two-factor authentication

Turn on TOTP two-factor authentication from Account settings to require a one-time code at sign-in.

Security event log

A separate Claimory security log records role assignments and removals, claim archives and deletions, data deletion requests, API key changes, and failed authentication on protected requests, kept for 90 days.

Encrypted OAuth token storage

Gmail and Outlook tokens are encrypted at the column level, and platform secrets are encrypted with a key held in the database vault.

Rate limiting and bot checks

Trial and invitation sign-ups, contact forms, shared file links, signing links and API keys are rate limited, and public sign-up and contact forms add a bot check.

Export your records anytime

Workspace owners can export claim and estimate records as PDF and CSV at any time. No lock-in, no extraction fee. Every account holder can self-serve download a machine-readable JSON copy of their account data from Settings, and for a full copy of your account data you can also contact us.

Cookie consent and delete-account flow

A GDPR-style cookie consent banner and a self-serve Claimory delete-account flow. Copies held in backups clear within 90 days, as the Claimory privacy policy states.

No AI training on claim data

The Claimory privacy policy commits that customer claim data is never used to train any third-party AI or machine-learning model. The data stays the shop's data.