What you asked the carrier for, and what came back
Teardown finds what the first estimate could not see. The supplement that follows is money the shop has already earned and has not been paid for yet. Below is the Supplements tab on a claim record in Claimory: every supplement on that claim, what it asked for, where it stands, and what the carrier allowed.
- Total Supplements
- How many supplements exist on this claim, counting every revision as the supplement it belongs to.
- Total Requested
- Every line on every supplement for the claim, added up at the amount you asked for.
- Total Approved
- The same total after the carrier answered, counting only what was actually allowed.
- Pending
- Supplements sitting in Submitted: the ones the carrier still owes you an answer on.
Written once, priced from your rates
You write the supplement in CCC ONE or Mitchell as you do today. What Claimory holds is the record of it: a reason in your own words, then the lines.
- What it is
- A type of Labor, Part, Sublet, Material or Other, a description in your words, and a part number where there is one.
- What it costs
- Quantity and rate, with the line amount computed from the two rather than typed. Claimory prices from the rates you enter and carries no labor-time database.
- What came back
- An approved flag, the amount actually allowed, and a rejection reason on any line the carrier cut or refused.
- What it came from
- A line can point back to the labor or part entry on the claim it was built from, or to the AI review recommendation that found it.
A supplement nobody chases is a supplement nobody is paid for
Supplement Aging Alerts is a switch in your workspace automation settings. With it on, a submitted supplement that has gone quiet moves through three thresholds you set yourself, each a number of days between 1 and 90.
Claimory AI raises it
The morning summary counts the supplements awaiting a follow-up and names the one that has waited longest, measured from the day it was submitted. Ask it to draft the follow-up and it writes from the claim, for your approval.
The AI review finds the line
Aging is about a supplement already sent. The claim review is what catches the line the first estimate missed, and a supplement line can point back to the recommendation it came from.
What is still owed to you
Supplements live on the claim they belong to. The one place they gather is a dashboard card called Open Supplements, which lists the five most recent supplements still waiting on an answer, each with its number, its claim, the carrier, the amount and where it stands. Clicking one opens that claim on its Supplements tab, and View All opens the claims list filtered to Supplementing.
Every supplement column also feeds the money side of the claim, so what a supplement adds shows up in profit per claim rather than sitting in a separate ledger.
What the history table shows, column by column
- Supplement #Your own numbering, with a revision marker once a supplement is written more than once.
- ReasonWhy this supplement exists, in your words. Hidden frame damage found during teardown, and the like.
- StatusWhere it stands, colored so the row reads at a glance.
- Date CreatedWhen it was written.
- Date SubmittedWhen it went to the carrier, blank until it does.
- RequestedThe sum of the lines as written.
- ApprovedWhat came back, blank until the carrier answers.
- Response TimeHours between submission and the carrier's answer, stored on the supplement.
See what your carriers actually allowed
Open a claim, write a supplement, record the answer line by line. There is no per-supplement fee on any plan.