Print A QR.
Stick It On The Work Order. Customers Stop Calling.
Every claim generates a unique QR code at intake. Print it on the work order, stick one on the mirror tag, hand a card to the customer at drop-off. They scan with their phone camera, confirm their last name and claim number, and see the claim, vehicle, insurance company, current status, and a live repair-progress timeline. No app. No password. No account. Photos and messaging come with a free account.
No credit card. Works with CCC ONE and Mitchell.
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Unique QR
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Sticker To Live Status In One Tap
Three steps from intake to a customer who stops calling the shop.
Print The QR With The Work Order
Claimory auto-generates a unique QR code for every claim at intake. Print it on the work order that rides with the car. Stick one copy on the mirror tag. Hand a third to the customer at drop-off.
Customer Scans And Verifies
The customer points their phone camera at the sticker, taps the link, and confirms their last name and claim number (plus a shop PIN if set) before any status shows. No app store, no download, no password. Works on iPhone and Android out of the box.
Portal Updates As You Work The Claim
Move the car to paint, advance the stage, upload a teardown photo. The status and repair-progress timeline update on the customer's portal in real time, and bay photos show in their free account. They stop calling because the answer is already on their phone.
Before Claimory vs. After
How the front office handles status updates today vs. what actually works.
The Physical-To-Digital Bridge For Your Shop
A sticker in the shop. A portal on the customer's phone. Same claim, zero friction.
Zero Install For The Customer
Customers will not download an app for a two-week repair. The QR code opens a mobile browser page. Tap, scan, see status. That is the whole experience.
Physical-To-Digital Bridge
A sticker on the work order. A tag on the mirror. A printed card at drop-off. The QR code turns any physical surface in the shop into a direct link to the customer's claim portal.
Stop Answering The Same Call All Day
"Where's my car" is the most common call a collision shop office takes. The portal answers it before the customer picks up the phone, so your team can handle the calls that actually need a human.
Photos Land Where Customers Look
Upload a teardown photo from the shop floor and it attaches to the claim instantly, ready for customers to see in their free account. Customers see real work, not a status bar, and trust the shop more when they can watch the repair progress.
Two-Way Messaging, Tied To The Claim
Customers send a question through the portal and your office replies from the claim timeline. Every message is attached to the claim record so it never gets lost in a personal phone thread.
Works Alongside CCC ONE and Mitchell
The QR portal pulls status from Claimory's claim timeline, not your estimating software. Keep writing estimates in CCC ONE or Mitchell. The customer still sees a unified status page.
The math behind one sticker
Inbound status calls are the line item nobody wants to admit eats the shop's day. Conservative estimates, not inflated and not measured averages.
Conservative estimate. Some shops sit higher.
Customer asks, front desk pulls the file, summarizes, hangs up.
Reclaimable when customers self-serve via a QR scan and the portal.
The category-defining QR portal for collision shops
Zero install, real-time, shop-branded in the account view, threaded into the claim. The pieces other tools treat as afterthoughts are the foundation here.
Zero install, zero login
QR opens a mobile web portal. No app, no password, no two-factor. The customer scans, taps, and sees status. Adoption is the highest in the category for that reason.
Physical-to-digital bridge
Print on the work order, the mirror tag, the drop-off card. Any physical surface in the shop becomes a direct link to the customer's claim portal.
Real-time, no refresh
Production manager flips the stage, the portal updates instantly. Bay photos attach to the claim in seconds, not at end of day, and show on the customer's phone once they create a free account.
Built for collision, not generic status
Claim number, vehicle, insurance company, current status, and an animated repair-progress timeline on the no-login portal, plus photos, e-sign, and a two-way thread through the free customer account. Every field is shaped by what a body shop customer actually wants to know.
Shop-branded in the account view
Once the customer creates a free account, your logo, shop name, address, and phone sit at the top of every page on Professional and above. The quick scan-and-verify view is Claimory-branded; the signed-in account reads as your tool.
Two-way messaging tied to the claim
Customer types a question on the portal, reply lands inside the claim timeline. Every message is in the file, never in a personal phone or stranded inbox.
Customer experience as a first-class object
The QR portal is part of the same data model as SMS, email, claims, and supplements. One unified customer experience platform, not a bolt-on widget.
How Claimory QR updates work in a collision shop
Every claim in Claimory auto-generates a unique QR code at intake. The shop prints it on the work order that rides with the car, sticks one on the mirror tag, and hands a card to the customer at drop-off.
The customer points their phone camera at the sticker, taps the link that pops up, and confirms their last name and claim number (plus a shop PIN if the shop sets one) to open a mobile-first portal for that specific claim. There is no app to download, no account to create, no password to remember.
The no-login portal shows the claim number, vehicle, insurance company, current status, and an animated repair-progress timeline from intake through delivery. A free customer account adds the photos the shop has posted from the floor and a two-way message thread. Updates push in real time, so the moment the production manager moves the car from teardown to paint, the customer sees it without refreshing.
QR Updates FAQ
Common questions from collision shop owners evaluating Claimory.
No. A Claimory QR code opens a mobile web page in the browser the customer already uses. The customer points the phone camera at the code, taps the link, and confirms their last name and claim number, plus a shop PIN if the shop sets one, before any status shows. There is no app, account or password for the status view.
After the customer confirms their details, the Claimory status page shows the claim number, the vehicle, the insurance company, the current claim status and the repair progress steps the shop has completed. A customer who creates a free Claimory account also gets a message thread with the shop and can upload photos and documents to the claim.
The quick no-login Claimory status page carries Claimory branding. Once the customer creates a free Claimory account, each repair shows the shop's logo and name, on every plan. A shop can also publish a public page at claimory.io/p/your-shop-slug with its logo, contact details, services and certifications.
The Claimory status page reads the claim each time the customer opens or refreshes it, so it shows the status and repair steps as they stand at that moment, with no manual step from the office. A customer with a free Claimory account also gets a status email when the claim's status changes.
Yes, from a free Claimory customer account, which has a message thread with the shop. The no-login status page itself has no reply box, and Claimory texting is switched off today while carrier registration for business texting is completed.
Open the claim in Claimory, choose Invite Customer, and download the QR code as a PNG from the QR tab, then print it on the work order or hand it to the customer at drop-off. The link behind a Claimory QR code stays valid for 30 days, and a new code can be created from the claim at any time.
A Claimory QR code leads to a verified view of the customer's own claim: the claim number, vehicle, insurance company, status, appointments and repair progress steps, behind the customer's last name and claim number. A free Claimory account adds a message thread and uploads, all filed on the claim.
The Claimory status page and Claimory customer emails read the same claim. When a claim's status changes, a customer with a free Claimory account gets an in-app notice and a status email, on by default, and a shop can switch automatic customer emails off for the whole workspace.
Yes. The Claimory status page reads the claim in Claimory, not the estimating platform, so the shop keeps writing estimates in CCC ONE or Mitchell.
Count your own. Multiply a week of status calls by the minutes each takes. At 3 calls a day of 4 minutes over 22 working days, a front desk spends about 4.4 hours a month on status questions that a Claimory QR code on the work order can answer.
Print One Sticker,
Get Your Office Back
Start your free trial and ship a QR code to your first customer within the hour. Works alongside CCC ONE and Mitchell.
No credit card. Works with CCC ONE and Mitchell.
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