What your customer sees while their car is in your shop
A claim link goes home with the work order. The customer opens it on the phone already in their hand, confirms the claim number and their last name, and sees where their car actually stands. No app, no password, nothing to reset in week three. Behind that link there is a free account they can take if they want the rest: messages, photos, documents and paying what they owe.
No credit card. Works with CCC ONE and Mitchell.
A link anyone can open is not the same as a claim anyone can read
The link is easy on purpose, so the checks sit behind it rather than in front. Here is every one of them, in the order the database runs them.
- 01The tokenHas to exist, has to be unrevoked, and has to be inside its expiry window. A link that has been pulled back or has aged out fails here.
- 02The claim numberHas to match the claim the token was minted for, exactly. A guessed number does not open a different repair.
- 03The last nameCompared without case sensitivity against the customer on that claim, so a forwarded link is not enough on its own.
- 04A PIN, when the shop sets oneFour digits, compared as hashes rather than as text. Claims without a PIN skip this check.
- 05How often anyone may tryThree attempts every five minutes, counted per link and per caller, then a five-minute cool-off.
- 06What happens to a failureWritten down with the reason it failed, whether that was the token, the claim number, the name, the PIN or the rate limit.
Enough that they stop calling to ask
The page answers the question the phone call was going to ask, and it answers it with the same record your estimator is looking at, so the two never drift apart.
- The claim number
- The same number your team says on the phone, so the customer can quote it back.
- Their own car
- Year, make, model and color, confirming they opened the right one.
- Who is paying
- The insurance company on the claim, named.
- Where the repair stands
- The current status with the time it last changed, so a quiet week reads as a quiet week.
- Progress through the repair
- A gauge running Checked In, Estimate, Teardown, Supplement Sent, Supplement Approved, In Repair, Quality Check, Ready for Pickup, in the customer's words rather than the shop's statuses.
- How AI is used here
- An inline notice, on the page rather than buried in a policy, saying what may be summarized and that the data does not train models.
The account they can keep after the car goes home
The banner on the claim page offers a free account, and taking it carries the token straight through signup, so the repair they were already reading attaches itself instead of having to be found again. From then on it is their login, not a link your front desk has to reissue.
- Dashboard
- Everything open across every shop they have used.
- Repairs
- Current and past repairs as a list, each opening a full record.
- Garage
- Their vehicles, kept between repairs.
- Shops
- A directory of Claimory shops, with a profile page for each.
- Report
- A per-repair report page generated from the claim.
- Rewards and referrals
- Loyalty balances, redeemable rewards, referral codes.
- Notifications
- The alert list, plus which channels they want it on.
The link shows. The account does.
Worth being plain about, because the difference decides what your front desk still has to handle by phone.
| What the customer can do | Claim link | Free account |
|---|---|---|
| See the status and the vehicle | Yes | Yes |
| See progress through the repair steps | Yes | Yes |
| Message the shop back | No | Yes |
| Send photos in | No | Yes |
| Read documents the shop shared | No | Yes |
| Pay a balance by card | No | Yes |
| Keep the history after the car goes home | No | Yes |
The money goes to your bank, not through ours
From inside the account, a customer can settle what is owed on the repair by card, Apple Pay or Google Pay. Your shop connects its own Stripe account once, and from then on the charge is created directly on that account.
That is the part worth reading twice. Your shop is the merchant of record, the funds settle into your bank, and the checkout is created with no platform fee attached, so Claimory takes nothing out of the payment. What the customer pays is what reaches you, less whatever Stripe charges you under your own agreement with Stripe.
Online payment needs that Stripe connection in place first. It is a one-time setup, and until it is done the balance is something the customer can read but not pay from the account.
Sending it takes one menu
Open the claim, pick Invite Customer from its actions menu, and choose how it travels: a QR code to print on the work order or hold up at the counter, or an email straight to the customer. Both land on the same claim page, and the token behind them can be revoked from the shop side whenever you want it closed.
Stop taking the same call three times a week
Put the link on the next work order and let the customer look for themselves.
No credit card. Works with CCC ONE and Mitchell.