Know where the days go on every car in the shop
The Cycle Time tab in the Claimory Financial Center measures each finished collision repair claim from job start to job finish, shows the typical days between repair steps, and lists the open claims that have been in your shop the longest.
How long you take, and who is running long
The top of the Cycle Time tab answers the question a shop owner asks first. When a figure has nothing behind it, the tab says so instead of printing a zero, because a zero reads as fast.
Average Cycle Time
Days from job start to job finish, averaged across the finished claims whose dates hold up, with the number of claims behind it printed underneath.
Fastest
The shortest start-to-finish of any finished claim, so you know what the shop does on a good week.
Slowest
The longest start-to-finish of any finished claim, the one worth pulling up and reading.
In The Shop Now
Open claims with a usable start date, and how many of them have already been in longer than your average.
Which claims count, and which are left out
An average is only as honest as the claims allowed into it. Change the status or the dates below and this runs the same calculation the Cycle Time tab runs on your claims.
The gap between repair steps, measured, not guessed
Every claim in Claimory carries the same repair steps, and each one is stamped with the moment somebody checks it off. The Cycle Time tab measures the days between each step and the one after it, so a slow teardown shows up as a slow teardown instead of disappearing into one long total.
Each gap shows the typical days, which is the median, so one car stuck for months cannot speak for the whole shop. Beside it sit the number of claims measured and the slowest single claim. A claim that skipped a step adds nothing to that gap, and the longest gap in your repair flow is drawn in red.
- 1Pictures
- 2Estimate
- 3Teardown
- 4Supp Sent
- 5Supp Appr
- 6Started
- 7Completed
- 8Delivered
The cars to chase before they age
Longest in the shop orders open claims by days since the job started and lists the oldest eight. Each row names the claim and the vehicle, the repair step the claim is waiting on, and how long it has been since the last step was checked off. Selecting a row opens the claim.
Total losses are kept off the list, because a totaled car has no repair to finish and would only push real work down it.
- 9d in shopAt or under your shop's average cycle time.
- 31d in shopIn longer than your average. The same count feeds the figure under In The Shop Now.
Cycle time by carrier, from your own claims
Carrier Performance, on the Claims Analytics tab of the same Financial Center, gives every insurance carrier with at least three claims its own average cycle time, counted by the same rule as the shop average. The carrier's cycle badge reads blue at a week or under and red past two weeks. Beside it sit the figures a DRP review asks about.
- Average cycle time
- Payment speed
- On-time payment rate, paid within 30 days
- Supplement rate
- Average revenue
The Insurance Scorecard in the Export Center downloads the carrier figures as a PDF, Excel or CSV file.
See your own cycle time
Check off repair steps as the work happens, and the Cycle Time tab fills in from your own claims.