Collision claims management
Collision claims management software for body shops
Track every insurance claim from first call to final payment. Catch every supplement before the carrier deadline. Captures the revenue that leaks out across the whole claim. Pairs with CCC ONE and Mitchell.
No credit card. Works with CCC ONE and Mitchell.
Plans from $49.99 per month per location, with a 14-day free trial. No credit card required.
Twelve capabilities, each tied to a shipped mechanism
Every line below is a real piece of the product. No vague benefits. No future promises dressed up as features.
Single claim record from intake to final payment
Every collision claim becomes a Claim Workspace with a single timeline. Estimate, photos, supplements, adjuster emails, customer SMS, signed authorizations, parts orders, and payment posting all live on the same record. The office manager never opens a second tab to find context.
Nine-stage claim lifecycle, enforced not suggested
Intake, estimate import, customer onboarded with QR portal, teardown and supplement, AI-drafted carrier follow-up, authorization and parts ordering, repair with photo updates, total loss or loaner if applicable, final invoice and payment. Claimory enforces the workflow. Spreadsheets only record what someone remembered to type.
Pairs with CCC ONE and Mitchell by XML import
Claimory does not replace your estimating system. The estimator keeps writing estimates in CCC ONE or Mitchell. The estimate imports into the Claim Workspace by XML or PDF, and the rest of the claim runs from there.
Supplement aging dashboard with overdue flags
Every open supplement tracks days pending and surfaces warning, critical, and escalated flags. Aging supplements surface on the dashboard before they hit your follow-up threshold, not after the carrier has already short-paid the claim.
Claim Audits on photos, notes, and the full claim record
Built-in audit reads the full claim file (estimate, photos, customer messages, supplement history, prior claims) and flags missed line items, severity mismatches, and supplement opportunities. Every flag goes to the estimator for approval before any output leaves the shop. AI providers contractually do not train on your data.
AI-drafted adjuster emails in the shop's voice
When a follow-up is overdue, Claimory drafts the adjuster email from the claim context and surfaces it for the estimator to review and send. The draft references the supplement, the photo, and the line-item history without anyone having to retype the case.
Branded customer portal with QR access, no app, no login
Each claim generates a unique token-protected URL plus a QR code printed on the work order. The customer scans with their phone camera and the portal opens in any mobile browser, showing live repair stage and a pickup ETA against the carrier rental cap with no login. A free customer account adds bay photos and a two-way message thread.
Two-way SMS on a real workspace number, threaded to the claim
Every shop gets a dedicated number through Telnyx with a real local prefix. Outbound and inbound messages thread to the claim record so any team member can pick up the conversation. Nothing strands in a personal phone or a shared shortcode the customer does not recognize.
Per-carrier performance flags on cycle time and payments
The Insurance Performance view surfaces cycle time, payment speed, on-time rate, and supplement approval rate per carrier, with color flags when a carrier trends slow, before the carrier reviewer flags it on a quarterly call. Audit packets export on demand with a complete timestamped timeline per claim.
Total loss workflow with carrier-specific paperwork
Total loss flow with carrier-specific paperwork, deductible reconciliation, lien-holder coordination, and cycle-time math ships in 2026 on Elite. Until then, the workflow runs cleanly through standard claim records with manual TL flags.
Per-claim margin and monthly P&L exports
Every claim shows the margin contribution in real time: estimated revenue, parts cost, labor cost, sublet, paint and material, supplements approved versus pending. Monthly P&L exports roll claims into a clean export the bookkeeper can hand to the CPA.
Audit-ready, timestamped, exportable timeline per claim
Every action timestamped. Every supplement aged. Every signature attached with IP and device. Every photo dated. The full record exports as a clean PDF the moment a DRP audit, a carrier dispute, or a CSI review needs documentation. No scramble.
How a real claim moves through Claimory
Five steps, five roles, twelve days. The claim record stays the same across every step. Nothing falls between the team.
A new claim drops in: 2024 Toyota RAV4, rear-end collision, State Farm. Front desk creates the Claim Workspace, imports the CCC ONE estimate by XML, prints the work order with QR code, hands it to the customer, and texts the portal link from the workspace number.
Teardown reveals an inner-fender hidden damage. Estimator opens the supplement, Claim Audit flags two adjacent line items the original estimate missed (rocker reinforcement, headlamp aim adjust), estimator approves the flags, supplement transmits to State Farm with photo documentation. Aging clock starts at the State Farm 10-day window.
Aging supplements dashboard surfaces the State Farm supplement at day 4 of 10. AI drafts an adjuster follow-up email in the estimator's voice referencing the supplement, the photo, and the line items. Office manager reviews, approves, and sends from the connected Gmail OAuth.
State Farm approves the supplement same day. Tech moves the car into paint, snaps a panel-fit photo from the bay, and the customer portal flips supplement pending to approved with the photo timestamped to the claim record. Customer sees the update on her phone within seconds.
Repair clears QA, the deductible balance shows on the claim and in the pickup invite so the customer knows what they owe before they arrive, vehicle delivery is signed in the portal, and the claim closes. Per-claim margin populates: revenue, parts, labor, sublet, paint and material, supplement contribution, profit. Monthly P&L roll-up updates automatically.
Claimory vs CCC ONE vs Mitchell vs Excel
CCC ONE and Mitchell are estimating systems. Claimory is a management layer. Excel is the status quo. Here is what each one actually covers.
| Capability | Claimory | CCC ONE | Mitchell | Excel |
|---|---|---|---|---|
| Insurance claim lifecycle (intake to final payment) | ||||
| Estimate writing and carrier transmission | ||||
| Supplement aging with deadlines you set | ||||
| Customer portal with QR access, photos, status, e-sign | ||||
| AI-drafted adjuster emails on the claim record | ||||
| Audit-ready timestamped timeline per claim | ||||
| Per-claim margin and monthly P&L exports | ||||
| Pricing transparency | $49.99/mo per location | Custom quote | Custom quote | Free |
CCC ONE and Mitchell are estimating tools. Claimory pairs with both and runs the management layer above them. Excel is the status quo most independent shops are still on.
What Claimory is built to save a body shop
Conservative estimates, not measured averages. Your shop will land somewhere in these bands depending on volume and DRP mix.
Count your own 'where is my car' calls for a week. The portal and SMS updates answer them before the customer picks up the phone.
Missed line items the original write skipped, recovered through Claim Audits and supplement aging alerts before the claim closes.
AI drafts the adjuster email from the claim context. Estimator reviews and sends instead of typing each follow-up from scratch.
Aging supplements surface before deadline, customer portal removes 'where is my car' delays, and AI flags missing documents before they bottleneck the carrier review.
What is collision claims management software, and why does my body shop need it?
Collision claims management software is the operational layer a body shop uses to run insurance claims from first call to final payment. It tracks every claim across nine stages and consolidates documentation, communication, and financial pieces onto a single record.
Most independent shops handle claims today with a mix of CCC ONE or Mitchell for the estimate, group texts and personal phones for customer updates, sticky notes and email threads for adjuster follow-ups, and a spreadsheet (or worse, memory) for supplement aging. The pieces work in isolation but nothing ties them together, which is exactly where revenue leaks: missed supplements, overdue follow-ups, customer calls the front desk has to take three times.
Claimory consolidates the whole stack into one Claim Workspace per vehicle. Every photo, file, message, supplement, and dollar lives on the same record, accessible to every team member who needs it. Built-in AI reads the full claim record to flag missed line items, draft adjuster emails in the shop's voice, and surface aging supplements before money is lost. Pairs with CCC ONE and Mitchell by XML import, so the estimator's tools do not change.
Plans from $49.99 per month per location, with a 14-day free trial. No credit card required. You can be running on Claimory inside a 30-minute onboarding session. The office manager imports active claims, the estimator connects CCC ONE for XML import, and the team sends the first customer portal link the same day.
Frequently asked questions
What is collision claims management software?
Collision claims management software is the operational layer a body shop uses to run insurance claims from first call to final payment. It tracks every claim across nine stages (intake, estimate import, customer onboarded, teardown, supplement, authorization, repair, total loss or loaner if applicable, final payment) and consolidates the documentation, communication, and financial pieces of every claim onto a single record. Claimory was built collision-only on purpose, alongside estimating tools like CCC ONE and Mitchell.
How is Claimory different from CCC ONE or Mitchell?
CCC ONE and Mitchell are estimating systems. They write the estimate, transmit to carriers, and read back assignments. Claimory is a management layer that picks up after the estimate and runs the rest of the claim: supplement aging, customer portal, two-way SMS, AI-drafted adjuster emails, DRP scorecards, total loss, loaner fleet, towing, per-claim margin, and P&L exports. You keep your estimating system. Claimory replaces the spreadsheets, group texts, and tab-full-of-carrier-portals that live around it.
What does Claimory cost for a body shop?
Plans from $49.99 per month per location, with a 14-day free trial. No credit card required. Starter is $49.99 per month for single-location shops (1 seat, up to 30 active claims). Professional is $129.99 per month with AI features, the customer portal, OAuth email, loaner and towing dashboards, 3 seats, and two-way texting through a $9.99 per month add-on. Elite is $349.99 per month with DRP scorecards, total loss workflow, per-claim margin, P&L exports, and advanced analytics, with unlimited seats. Enterprise is custom for multi-location chains.
Can Claimory handle DRP work for State Farm, Geico, Progressive, USAA, Allstate?
Yes. The pre-loaded carrier directory covers Allstate Good Hands, GEICO ARX, State Farm Select Service, Progressive DRN, USAA STARS, Farmers Circle of Dependability, Liberty Mutual, Nationwide, American Family, Travelers, The Hartford, MAPFRE, Erie, Auto-Owners, plus 80+ regional carriers. Each carrier record stores contacts, program type, billing and payment terms, and supplement-behavior notes. Audit packets export on demand with a complete timestamped timeline per claim.
Does Claimory replace my estimator, or does it work alongside CCC ONE?
Claimory works alongside. The estimator keeps writing estimates in CCC ONE or Mitchell. The estimate imports into Claimory by XML or PDF, and Claimory runs everything that happens after the estimate: supplements, customer portal, AI carrier follow-ups, DRP scorecards, total loss, loaner fleet, towing, payment. Claimory does not touch the estimating layer.
How does the Claim Audit work, and is it just a generic chatbot?
Claimory's AI is claim-aware, not a generic chatbot. It reads the actual context of your shop's claims (carrier, line items, photos, customer messages, supplement history, prior claims) from your workspace, not the public internet. The Claim Audit flags severity mismatches, missing documents, and supplement opportunities. AI carrier follow-ups draft adjuster emails in the shop's voice. Every AI output goes to a human for approval before it leaves your shop. AI providers contractually do not train on your data.
What happens to my data if I cancel or stop using Claimory?
Every claim record exports on demand as a clean PDF with full timestamped timeline, attached photos, signatures, and supplement history. CSV exports cover the relational data (claims, customers, vehicles, payments). Account deletion is a self-serve action in settings, and the workspace and all underlying data are removed from primary systems and backups according to the retention policy in our data processing addendum.
How fast can a body shop go live on Claimory?
Independents and small MSOs can be up and running on Claimory inside a 30-minute onboarding session. The office manager imports active claims, the estimator connects CCC ONE or Mitchell for XML import, and the team sends the first customer portal link the same day. Plans from $49.99 per month per location, with a 14-day free trial. No credit card required.
Ready to organize every collision claim?
Track every claim from first call to final payment. Pairs with CCC ONE and Mitchell. Plans from $49.99 per month per location, with a 14-day free trial. No credit card required.
No credit card. Works with CCC ONE and Mitchell.